Privacy Policy

Last Updated: 30-April-2025

Introduction

Welcome to Coaching Central (“Coaching Central,” “we,” “our,” or “us”), operated by Olive & Lime Co., New Delhi, India.

At Coaching Central, we value your trust and are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, process, and safeguard your information when you visit our website, create an account, purchase our products or services, or otherwise interact with us.

By accessing or using Coaching Central, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

Information We Collect

Information You Provide to Us

We may collect the following personal information when you register, make a purchase, contact us, or otherwise interact with our website:

  • Full Name
  • Email Address
  • Phone Number
  • Billing Address
  • Account registration information and login credentials
  • Purchase and transaction history
  • Information submitted through contact forms, support requests, surveys, or feedback forms
  • Any additional information voluntarily shared by you during communications with us

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP Address
  • Browser type and version
  • Device information
  • Operating system
  • Website pages visited
  • Date and time of visits
  • Referring websites or sources
  • Website usage patterns and interactions

How We Use Your Information

We use your information to:

  • Create and manage your user account
  • Process orders, payments, and transactions
  • Deliver digital products, courses, and professional services
  • Provide customer support and respond to enquiries
  • Verify purchases and maintain transaction records
  • Provide access to course materials and learning resources
  • Send transactional and service-related communications
  • Send promotional emails, offers, newsletters, and educational content
  • Send WhatsApp notifications, reminders, updates, and important service communications
  • Improve our website, products, services, and customer experience
  • Analyse website performance and user behaviour
  • Prevent fraud, misuse, unauthorised access, and security breaches
  • Comply with legal, regulatory, tax, and accounting obligations

Account Registration

Certain products, courses, and services offered through Coaching Central may require you to create a user account.

You are responsible for:

  • Providing accurate and complete information during registration
  • Keeping your account credentials confidential
  • Maintaining the security of your login information
  • Informing us immediately of any unauthorised access or suspicious activity relating to your account

You are responsible for all activities conducted through your account.

Cookies and Tracking Technologies

Coaching Central uses cookies and similar technologies to improve website functionality, analyse user behaviour, and provide a personalised browsing experience.

We may use:

Essential Cookies

These cookies are necessary for the functioning of our website and enable features such as user authentication and account management.

Analytics Cookies

We use services such as Google Analytics to understand:

  • Website traffic
  • Visitor behaviour
  • Popular pages and content
  • Performance metrics
  • User engagement trends

Advertising and Remarketing Technologies

We may use:

  • Meta Pixel (Facebook Pixel)
  • Remarketing cookies
  • Advertising tracking technologies

These technologies may be used to:

  • Measure campaign effectiveness
  • Deliver relevant advertisements
  • Provide personalised marketing experiences
  • Improve advertising performance

You may disable cookies through your browser settings. However, certain features and functionalities of the website may not operate properly if cookies are disabled.

Promotional Communications

By creating an account, making a purchase, subscribing to our communications, submitting your information, or interacting with Coaching Central, you consent to receive:

  • Promotional emails
  • Educational updates
  • Product announcements
  • Offers and marketing communications
  • Course reminders
  • Service notifications
  • WhatsApp updates and reminders

You may opt out of promotional communications at any time by:

Please note that we may continue sending transactional or service-related communications that are necessary for account administration, purchases, and service delivery.

Payment Processing

Payments made on Coaching Central may be processed through authorised third-party payment service providers, including:

  • Razorpay for domestic transactions within India
  • PayPal for international transactions

Coaching Central does not store complete credit card, debit card, banking credentials, or payment instrument information on its servers.

Payment transactions are governed by the privacy policies and security practices of the respective payment service providers.

Sharing of Information

We respect your privacy and do not sell, rent, trade, or commercially disclose your personal information to third parties.

We may share limited information only with trusted service providers who assist us in operating our business, including:

  • Payment gateway providers
  • Website hosting providers
  • Email communication providers
  • Analytics and marketing service providers
  • Technology and infrastructure partners necessary for delivering our products and services

These service providers receive only the information necessary to perform their services and are expected to maintain appropriate confidentiality and security standards.

We may also disclose information where required:

  • By law
  • By regulatory authorities
  • Pursuant to valid legal processes
  • To protect our legal rights, users, systems, or business operations

Data Security

We implement reasonable administrative, technical, and organisational measures to safeguard your information from:

  • Unauthorised access
  • Loss
  • Misuse
  • Disclosure
  • Alteration
  • Destruction

Despite our efforts, no method of internet transmission or electronic storage can be guaranteed to be completely secure. Accordingly, while we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your information only for as long as reasonably necessary to:

  • Maintain your account
  • Deliver products and services
  • Process transactions
  • Maintain business and financial records
  • Resolve disputes
  • Enforce agreements
  • Comply with legal, tax, accounting, and regulatory obligations

When information is no longer required, we take reasonable steps to securely delete, anonymise, or dispose of it.

Your Rights

Subject to applicable laws and verification requirements, you may request:

Access

To know what personal information we hold about you.

Correction

To update or rectify inaccurate, incomplete, or outdated information.

Deletion

To request deletion of your personal information, subject to legal, accounting, regulatory, or operational retention requirements.

Withdrawal of Consent

To withdraw consent for certain communications and processing activities where legally permissible.

Queries and Complaints

To raise concerns regarding the collection, use, processing, or handling of your personal information.

Requests may be submitted by emailing:

Support@coachingcentral.org

We will make reasonable efforts to address requests within an appropriate timeframe and in accordance with applicable laws.

Third-Party Websites

Our website may contain links to third-party websites, applications, platforms, or services.

These third-party platforms operate independently and have their own privacy practices and policies. Coaching Central is not responsible for the privacy practices, content, security, or policies of such third-party services.

Users are encouraged to review the privacy policies of any third-party websites before providing personal information.

Children’s Privacy

Coaching Central’s products and services are intended